Refunds One-time purchase
Refund policy.
DateProof is a single one-time payment for one audit. There is no subscription, so there is nothing to cancel.
If something went wrong, you get a refund
DateProof refunds your purchase in full if:
- your payment succeeded but no report was ever produced
- the report is unreadable, incomplete, or clearly does not correspond to the photos you submitted
- you were charged more than once for the same audit
Ask within 14 days of the purchase and the refund is issued to the original payment method.
Changed your mind
Because the audit is a digital product delivered immediately, a request to refund a report that was produced correctly and that you have already opened is handled case by case. Ask within 14 days and explain what fell short — DateProof would rather refund than keep money from someone who found the audit useless.
What is not refunded
Dissatisfaction with the outcome of following the advice is not grounds for a refund. DateProof sells an assessment of your profile, not a result on a dating app, and makes no promise about matches or dates.
How long it takes
Refunds are issued through Stripe. Once processed, the money typically reaches your bank or card within 5 to 10 business days, depending on your provider.
How to request one
Contact support using the address below. Include the email address you used at checkout and, if you have it, your report link. Do not send your card details.
Contact support